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About Us

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Our Values

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Meet Our Team

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<html><head></head><body><div>
<h3>About us</h3>
<div>Endowus is Asia’s leading fee-only digital wealth platform. Licensed by the Monetary Authority of Singapore (MAS) and Hong Kong Securities &amp; Futures Commission (SFC), Endowus is the first digital advisor in the region to span both private wealth (Cash) and public pension savings (CPF &amp; SRS in Singapore), helping all investors grow their money with expert advice, institutional access to financial solutions, low and fair fees, and a delightful personalised digital wealth experience.</div>
<div>&nbsp;</div>
<div>Our clients entrust us with a responsibility that goes far beyond technology or financial markets - they entrust us with their wealth - their livelihoods and ambitions of a better future for themselves and their loved ones. Our mission is clear: help people invest better so they can live easier today, and better tomorrow.</div>
<div>&nbsp;</div>
<h3>About this role</h3>
<div>This is an exciting opportunity to join a fast-growing business and team to establish Endowus as a leader in wealth management in Hong Kong. You will help build a brand by distilling complex financial concepts into trust-building, high-impact designs and creative assets.</div>
<div>&nbsp;</div>
<div>We are looking for a versatile Designer/Art Director who can develop creative concepts and translate them into beautiful execution in static and motion media.&nbsp;</div>
<h3><br>Key responsibilities include:&nbsp;</h3>
<ul>
<li><strong>Visual Stewardship:</strong> Evolve and maintain the Endowus brand identity across all touchpoints, ensuring a premium and cohesive look.</li>
<li><strong>Campaign Creative:</strong>&nbsp;<br>
<ul>
<li>Lead art direction and visual concepting for integrated campaigns across OOH, digital, social, and on-ground activations;&nbsp;</li>
<li>Support high-level creative ideation, translating strategic objectives into bold, visually compelling ideas</li>
</ul>
</li>
<li><strong>Visual Content Excellence:</strong>&nbsp;<br>
<ul>
<li>Translate financial products, market insights, and platform features into clear, engaging, and visually compelling creative work;&nbsp;</li>
<li>Design high-quality creative assets, including data visualizations, infographics, and motion graphics that make wealth management engaging.</li>
</ul>
</li>
<li><strong>Cross-Functional Collaboration:</strong> Support design needs across Brand, Content, Growth, and Business Development teams to translate business objectives into compelling visual stories.</li>
</ul>
<h3>Requirements &amp; qualifications</h3>
<ul>
<li>A bachelor’s degree in art, design, creative media, visual communications, film, and 3-5 years of relevant work experience, especially in a fast-paced environment</li>
<li><strong>Hybrid skills:</strong> You are an expert in graphic design but are also proficient in (or have a strong eye for) motion graphics, photography, or UI/UX.</li>
<li><strong>AI-assisted:</strong> Experience in using AI tools in design and creative workflows, and open to experimenting with AI</li>
<li><strong>Language:</strong> Fluent in both English and Chinese</li>
<li>Experience in using design software such as Adobe Photoshop, Illustrator, InDesign, After Effects, Premiere Pro/Final Cut, Figma is essential</li>
<li>Illustration and motion graphics skills are a plus</li>
<li>Video shooting and editing skills are a plus</li>
<li>Strong design thinking, problem solving and communication skills</li>
<li>Organised, meticulous and self-driven, with good time management and stakeholders management skills, a strong sense of ownership and a great attention to details</li>
<li>Knowledge and interest in personal finance and investing topics will be a plus</li>
</ul>
<h3>Portfolio</h3>
<div>Please send a portfolio of your past works.</div>
<div>&nbsp;</div>
<div>
<h3>Our Investors, recognition, licensing</h3>
<div>Founded in 2017, Endowus has raised a total of over US$130 million in funding from investors including UBS, EDBI, Prosus Ventures, Lightspeed Venture Partners, Citi Ventures, MUFG Innovation Partners, Singtel Innov8, Samsung Ventures, SBVA, Illuminate Financial, OSK Ventures, Z Venture Capital, and ACF - a joint venture between JLIN LLC and The Wells Investments. Endowus also has some of the largest billionaire family offices in Asia, as well as the founders and employees of Endowus.</div>
<div>Endowus continues to push the boundaries on innovation and democratising access, as it partners with 1000+ global fund managers across public markets, private markets, hedge funds and alternatives to provide world-class solutions to its clients at a fair and transparent cost, delivered through Endowus’ fee-only business model. Endowus Private Wealth clients have access to a comprehensive range of expertly curated strategies in private markets and alternatives from firms such as EQT, Carlyle, Partners Group, KKR, Ares, Brookfield Oaktree, HarbourVest Partners, Millennium, Point72, Balyasny, Brevan Howard, Bridgewater, Schonfeld, Hudson Bay, LMR, AQR and more.</div>
<div>Endowus’ leadership and growth have been recognised by the industry and it has attained numerous awards including CNBC’s World’s Top FinTech Companies 2025. The firm was also ranked 45th on The Financial Times’ High-Growth Companies Asia Pacific 2025. It was also the leading WealthTech provider on the Fortune Fintech Innovators Asia 2024 list, among 60 transformative firms in the region. Endowus was also named as part of the World Economic Forum’s (WEF) Technology Pioneers 2023 and continues to serve as a Global Innovator within the community. The leadership sits on both the Longevity and Retail Investor steering committees.</div>
<div>The Endowus platform also secured several industry awards, including Asia’s Best Digital Wealth Management and Hong Kong’s Best FinTech Innovation in Asset Management (Asia Asset Management’s Best of the Best Awards 2025). Other regional accolades include Singapore’s Best Digital Wealth Management Experience (The Asset Triple A Digital Awards 2025), Best Digital Upgrade for enhancements made on the Endowus app (The Asset Triple A Digital Awards 2024), and Best WealthTech Solution 2023 (Asian Private Banker 9th Technology Awards).</div>
<div>The Endowus Group comprises Endowus' licensed companies in Hong Kong and Singapore, as well as Hong Kong-based multi-family office Carret Private. Endowus Group serves over a hundred thousand clients with content, advice and access. With group assets of over US$7 billion, it is one of the largest independent wealth managers in Asia. From a combination of providing 100% trailer fee rebates as direct cashback to clients, and fund fee savings from access to institutional share classes and exclusive funds, Endowus is estimated to help its clients save more than US$50 million in fees per year.</div>
</div>
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Designer/Art Director

<html><head></head><body><div>
<h3>About us</h3>
<div>Endowus is an award-winning independent fee-only wealth &amp; fund platform. Licensed in Singapore (MAS 101051) and Hong Kong (SFC BQR225), Endowus is the first digital advisor in the region to span private wealth and public pension (CPF &amp; SRS in Singapore). We proudly serve as a fund investment platform and fiduciary advisor to over 250,000 individuals, family offices, charities, endowments, and institutions.</div>
<div><br>Today, we work with 100+ global leading asset managers across major asset classes – public markets, private markets, hedge funds and alternatives – and make it our job to assess and access their Best-in-Class funds, and advise clients on how to invest in these funds to reach their goals.<br>Our mission is clear: help people invest better so they can live easier today, and better tomorrow.</div>
<div><br>The team has deep domain knowledge in finance and technology, bringing together decades of experience from various banks and tech companies. We treasure our diversity in background and experience, and we look for people who share these beliefs in our mission.</div>
<h3>The Opportunity</h3>
<div>At Endowus, we are not just building a platform; we are constructing a world-class institutional investment office that happens to be accessible via technology. Led by Samuel Rhee (former CEO and CIO of Morgan Stanley Investment Management Asia) and Hugh Chung (former family office CIO, hedge fund MD, and GS/JPM professional), our Investment Office operates with rigor, sophistication, and a long-term horizon.</div>
<div>&nbsp;</div>
<div>We are looking for an Investment Associate (Equity) to think like a capital allocator focused on understanding the DNA of investment success. You will think like an endowment—focusing on long-term edge, manager psychology, and the structural drivers of equity returns.</div>
<h3>Scope of the job:</h3>
<ul>
<li><strong>Fund &amp; Manager Selection:</strong> Conduct qualitative and quantitative research on public equity funds and fund managers. You will be responsible for identifying top-tier investment opportunities through meticulous due diligence.</li>
<li><strong>Deconstructing Manager Alpha:</strong> You will move beyond backward-looking performance data to evaluate the repeatability of a manager's process. Your task is to differentiate between a structural edge—be it behavioral, analytical, or informational—and mere exposure to market factors.</li>
<li><strong>An Endowment Mindset:</strong> We focus on global diversification and access to institutional-class managers who are often inaccessible to the broader public. You will be one of the architects of this strategy for our equity offerings, ensuring every selection aligns with our core fiduciary mission.</li>
<li><strong>Synthesis and Strategic Communication:</strong> At Endowus, the ability to synthesize complex findings into a coherent investment thesis is paramount. You will bridge the gap between rigorous due diligence and sophisticated content, articulating the "why" behind our strategies with clarity and conviction.</li>
<li><strong>Intellectual Autonomy and Rigor:</strong> You will be encouraged to explore overlooked corners of the market, from niche thematic strategies to systematic, factor-based approaches. This role requires the intellectual courage to challenge the consensus and the data-driven discipline to defend your positions to the Investment Committee.</li>
<li><strong>Direct Impact: </strong>Your research will directly influence the allocation of clients. This is a role for a professional who values the tangible impact of their work and the opportunity to refine the investment landscape in Asia.</li>
</ul>
<div>&nbsp;</div>
<h3>What we are looking for:&nbsp;</h3>
<ul>
<li>Institutional Research Background: You have a minimum of 3–5 years of experience in an investment role—ideally within a multi-manager platform, endowment, sovereign wealth fund, or a buy-side firm. Preference will be given to candidates with experience in manager selection and due diligence. Preference will also be given to candidates with a good understanding of systematic investing, factor premiums, and portfolio construction.&nbsp;</li>
<li>Data and Analytical Rigor: You are proficient in leveraging data to validate your theses. You have the technical discipline to ensure that recommendations are backed by a robust, data-driven framework.</li>
<li>Broad Intellectual Horizon: You likely have interests in non financial fields and you can apply these cross-disciplinary mental models to the world of capital allocation.</li>
<li>Fiduciary Alignment: You have a deep-seated belief in the "client-first" mission. You understand that our role is one of stewardship, and you are passionate about bringing institutional-quality investment solutions to the individual investor.</li>
</ul>
<h3>Nice-to-Haves</h3>
<ul>
<li>Experience utilizing financial data platforms such as Bloomberg and Morningstar.</li>
<li>Familiarity with coding languages, ideally Python.</li>
</ul>
<h3>Our Investors, recognition, licensing</h3>
<div>Founded in 2017, Endowus has raised a total of over U$130 million in funding from investors including UBS, EDBI, Prosus Ventures, Lightspeed Venture Partners, Citi Ventures, MUFG Innovation Partners, Singtel Innov8, Samsung Ventures, SBVA, OSK Ventures, Z Venture Capital, and ACF - a joint venture between JLIN LLC and The Wells Investments. Endowus also has some of the largest billionaire family offices in Asia, as well as the founders and employees of Endowus.<br>Endowus continues to push the boundaries on innovation and democratising access, as it partners with 100+ global fund managers across public markets, private markets, hedge funds and alternatives to provide world-class solutions to its clients at a fair and transparent cost, delivered through Endowus’ fee-only business model. Endowus Private Wealth clients have access to a comprehensive range of expertly curated strategies in private markets and alternatives from firms such as EQT, Carlyle, Partners Group, KKR, Ares, Brookfield Oaktree, HarbourVest Partners, Millennium, Point72, Balyasny, Brevan Howard, Bridgewater, Schonfeld, Hudson Bay, LMR, AQR and more.<br>Endowus’ leadership and growth have been recognised by the industry and it has attained numerous awards including recognition on the inaugural Fortune FinTech Innovators Asia 2024 list, as the leading WealthTech provider amongst 60 brands across the region transforming finance. Other accolades include Singapore’s Best Digital Wealth Management (Asia Asset Management’s Best of the Best Awards 2024), Singapore’s Best Digital Upgrade for enhancements made on the Endowus app (The Asset Triple A Digital Awards 2024), Singapore’s Best Digital Wealth Management Experience (The Asset Triple A Digital Awards 2023), and Best Wealthtech Solution 2023 (Asian Private Banker 9th Technology Awards). Endowus is also among the firms named in the World Economic Forum’s Technology Pioneers 2023, LinkedIn Top Start-ups 2024 and Forbes’ “100 to Watch” list for 2022.<br>The Endowus Group comprises Endowus' licensed companies in Hong Kong and Singapore, as well as Hong Kong-based multi-family office Carret Private. Endowus Group serves over a hundred thousand clients with content, advice and access. With group assets of over US$10 billion, it is one of the largest independent wealth managers in Asia. From a combination of providing 100% trailer fee rebates as direct cashback to clients, and fund fee savings from access to institutional share classes and exclusive funds, Endowus is estimated to help its clients save more than US$50 million in fees per year.</div>
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Senior Associate/Associate - Equity - HK

<html><head></head><body><h3>About us</h3>
<div>
<div>Endowus is Asia’s leading fee-only digital wealth platform. Licensed by the Monetary Authority of Singapore (MAS) and Hong Kong Securities &amp; Futures Commission (SFC), Endowus is the first digital advisor in the region to span both private wealth (Cash) and public pension savings (CPF &amp; SRS in Singapore), helping all investors grow their money with expert advice, institutional access to financial solutions, low and fair fees, and a delightful personalised digital wealth experience.<br>&nbsp;</div>
<div>Our clients entrust us with a responsibility that goes far beyond technology or financial markets - they entrust us with their wealth - their livelihoods and ambitions of a better future for themselves and their loved ones. Our mission is clear: help people invest better so they can live easier today, and better tomorrow.</div>
</div>
<h3>The people you will work with</h3>
<div>The team has deep domain knowledge in finance and technology, bringing together decades of experience at various tech companies and financial institutions. We practise inclusion and treasure our diversity in background and experience. A diverse team is our biggest asset, and we look for people who share our belief in Endowus’ clear mission.‍</div>
<div><br>As an intern supporting the Marketing team in Hong Kong, you will get first-hand experience in how fintech marketing works.&nbsp;</div>
<h3>About the Intern Role</h3>
<ul>
<li>Support in all Marketing activities, including but not limited to content writing, social media planning and execution, partnership and activation, and influencer marketing.</li>
<li>Support long-term content translation from English to Traditional Chinese&nbsp;</li>
<li>Support visual creation (and/or) video creation using design and AI tools, including social media posts, event promotion, advertising campaigns etc</li>
<li>Support in researching finance &amp; technology industry trends, competitor marketing activities, and consumer insights.</li>
<li>Coordinate with other marketing team members in Hong Kong and Singapore, as well as the wider Endowus team.</li>
<li>Assist the team in other tasks to meet our KPIs as required.</li>
</ul>
<h3>Requirements</h3>
<ul>
<li>Degree in Marketing, Communication Studies, Business, Arts &amp; Social Science, Translation, or equivalent professional experience; Or Undergraduate/ Master students from the disciplines mentioned above</li>
<li>Prior internship experience is desired</li>
<li>Language: Fluent English and Cantonese, Confident in writing in both English and Traditional Chinese</li>
<li>Tools: Experience with AI tools like Gemini and design tools such as Figma is desired</li>
<li>Minimum commitment of <strong>3 months (full-time or part-time)</strong>, with the possibility to extend to 6 months. The part-time role requires a minimum commitment of <strong>three full days</strong>.&nbsp;</li>
<li>Enjoy creativity and love giving creative inputs, whether in concept, visual, or copy</li>
<li>Self-driven and responsible, with an attention to detail</li>
<li>Strong verbal and written communication and interpersonal skills</li>
</ul>
<h3>Portfolio</h3>
<ul>
<li>Please send a few samples of your work/ school work, ideally a sample that can show your visual capabilities (e.g. a poster, a social post, a slide that you designed) and a sample that can show your writing skills (e.g. a social post that you wrote, an essay, or a blog etc)</li>
</ul>
<div>
<h3>Our Investors, recognition, licensing</h3>
<div>Founded in 2017, Endowus has raised a total of over U$130 million in funding from investors including UBS, EDBI, Prosus Ventures, Lightspeed Venture Partners, Citi Ventures, MUFG Innovation Partners, Singtel Innov8, Samsung Ventures, SBVA, OSK Ventures, Z Venture Capital, and ACF - a joint venture between JLIN LLC and The Wells Investments. Endowus also has some of the largest billionaire family offices in Asia, as well as the founders and employees of Endowus.</div>
<div>Endowus continues to push the boundaries on innovation and democratising access, as it partners with 100+ global fund managers across public markets, private markets, hedge funds and alternatives to provide world-class solutions to its clients at a fair and transparent cost, delivered through Endowus’ fee-only business model. Endowus Private Wealth clients have access to a comprehensive range of expertly curated strategies in private markets and alternatives from firms such as EQT, Carlyle, Partners Group, KKR, Ares, Brookfield Oaktree, HarbourVest Partners, Millennium, Point72, Balyasny, Brevan Howard, Bridgewater, Schonfeld, Hudson Bay, LMR, AQR and more.</div>
<div>Endowus’ leadership and growth have been recognised by the industry and it has attained numerous awards including recognition on the inaugural Fortune FinTech Innovators Asia 2024 list, as the leading WealthTech provider amongst 60 brands across the region transforming finance. Other accolades include Singapore’s Best Digital Wealth Management (Asia Asset Management’s Best of the Best Awards 2024), Singapore’s Best Digital Upgrade for enhancements made on the Endowus app (The Asset Triple A Digital Awards 2024), Singapore’s Best Digital Wealth Management Experience (The Asset Triple A Digital Awards 2023), and Best Wealthtech Solution 2023 (Asian Private Banker 9th Technology Awards). Endowus is also among the firms named in the World Economic Forum’s Technology Pioneers 2023, LinkedIn Top Start-ups 2024 and Forbes’ “100 to Watch” list for 2022.</div>
<div>The Endowus Group comprises Endowus' licensed companies in Hong Kong and Singapore, as well as Hong Kong-based multi-family office Carret Private. Endowus Group serves over a hundred thousand clients with content, advice and access. With group assets of over US$7 billion, it is one of the largest independent wealth managers in Asia. From a combination of providing 100% trailer fee rebates as direct cashback to clients, and fund fee savings from access to institutional share classes and exclusive funds, Endowus is estimated to help its clients save more than US$50 million in fees per year.</div>
</div></body></html>

Marketing Intern (Content & Brand) - HK

<html><head></head><body><div>
<h3>About us</h3>
<div>Endowus is an award-winning independent fee-only wealth &amp; fund platform. Licensed in Singapore (MAS 101051) and Hong Kong (SFC BQR225), Endowus is the first digital advisor in the region to span private wealth and public pension (CPF &amp; SRS in Singapore). We proudly serve as a fund investment platform and fiduciary advisor to over 250,000 individuals, family offices, charities, endowments, and institutions with over US$10billion assets under advice.</div>
<div>Today, we work with 100+ global leading asset managers across major asset classes – public markets, private markets, hedge funds and alternatives – and make it our job to assess and access their Best-in-Class funds, and advise clients on how to invest in these funds to reach their goals.</div>
<div>Our mission is clear: help people invest better so they can live easier today, and better tomorrow.</div>
<h3>Role &amp; Responsibilities</h3>
<ul>
<li>Client-centric: You will be supporting the front lines, enabling our client operations team communicate better with prospective and current clients, and delivering the highest level of client experience via multiple channels including phone, email, Zoom</li>
<li>Play a key role in answering administrative client servicing queries, and helping clients with basic questions on our tools and on platform issues that may arise</li>
<li>Create automations for customer services and communication processes</li>
<li>Share the voice of the client to the broader company; collaborate with internal teams including Product Operations and Investment Office to improve client experience, operational processes, and work on new product/investment initiatives</li>
<li>Identify customer behaviour and map recurring issues along the customer journey to improve customer engagement and retention</li>
<li>Roles and responsibilities may change from time to time along with the company’s operational processes and strategic direction</li>
</ul>
<h3>Skills Required</h3>
<ul>
<li>Bachelor degree with 4-5 years working experience within the financial services industry</li>
<li>Candidates must be able to legally work in Malaysia. No work visa sponsorship will be provided.</li>
<li>Professional working proficiency in Mandarin and/or Cantonese a plus.</li>
<li>Demonstrated interest in and knowledge of fintech or financial service spaces.</li>
<li>Great communication skills and attitude. You will interact with both internal and external stakeholders each day via different channels (phone, email, chat).</li>
<li>Strong emphasis on being organized, adaptable and having great attention to detail. You will face new challenges on a daily basis, and we want to hire someone who has the intellect and drive to work through and adapt to changes.</li>
<li>Being a team player is key. We are a small but growing team, and we believe in building an environment that fosters a sense of belonging for all of our employees&nbsp;</li>
<li>Creative and customer focused. We are looking for someone that considers problems from a customer’s perspective while being pragmatic and solution oriented.</li>
<li>Passionate and excited about wanting to build an innovative financial services company!</li>
</ul>
<h3>Our Investors, recognition, licensing</h3>
<div>Founded in 2017, Endowus has raised a total of over U$130 million in funding from investors including UBS, EDBI, Prosus Ventures, Lightspeed Venture Partners, Citi Ventures, MUFG Innovation Partners, Singtel Innov8, Samsung Ventures, SBVA, OSK Ventures, Z Venture Capital, and ACF - a joint venture between JLIN LLC and The Wells Investments. Endowus also has some of the largest billionaire family offices in Asia, as well as the founders and employees of Endowus.</div>
<div>Endowus continues to push the boundaries on innovation and democratising access, as it partners with 100+ global fund managers across public markets, private markets, hedge funds and alternatives to provide world-class solutions to its clients at a fair and transparent cost, delivered through Endowus’ fee-only business model. Endowus Private Wealth clients have access to a comprehensive range of expertly curated strategies in private markets and alternatives from firms such as EQT, Carlyle, Partners Group, KKR, Ares, Brookfield Oaktree, HarbourVest Partners, Millennium, Point72, Balyasny, Brevan Howard, Bridgewater, Schonfeld, Hudson Bay, LMR, AQR and more.</div>
<div>Endowus’ leadership and growth have been recognised by the industry and it has attained numerous awards including recognition on the inaugural Fortune FinTech Innovators Asia 2024 list, as the leading WealthTech provider amongst 60 brands across the region transforming finance. Other accolades include Singapore’s Best Digital Wealth Management (Asia Asset Management’s Best of the Best Awards 2024), Singapore’s Best Digital Upgrade for enhancements made on the Endowus app (The Asset Triple A Digital Awards 2024), Singapore’s Best Digital Wealth Management Experience (The Asset Triple A Digital Awards 2025), and Best Wealthtech Solution 2023 (Asian Private Banker 9th Technology Awards). Endowus is also among the firms named in the World Economic Forum’s Technology Pioneers 2023, LinkedIn Top Start-ups 2024 and Forbes’ “100 to Watch” list for 2022.</div>
<div>The Endowus Group comprises Endowus' licensed companies in Hong Kong and Singapore, as well as Hong Kong-based multi-family office Carret Private. Endowus Group serves over a hundred thousand clients with content, advice and access. With group assets of over US$7 billion, it is one of the largest independent wealth managers in Asia. From a combination of providing 100% trailer fee rebates as direct cashback to clients, and fund fee savings from access to institutional share classes and exclusive funds, Endowus is estimated to help its clients save more than US$50 million in fees per year.</div>
</div></body></html>

Customer Service Analyst/Associate (Cantonese Speaker)

<html><head></head><body><h3>About Endowus</h3>
<div>
<div>Endowus is an award-winning independent fee-only wealth &amp; fund platform. Licensed in Singapore (MAS 101051) and Hong Kong (SFC BQR225), Endowus proudly serves as a fund investment platform and fiduciary advisor to over 250,000 individuals, family offices, charities, endowments, and institutions with over US$10billion assets under advice.</div>
<div>Today, we work with 100+ global leading asset managers across major asset classes – public markets, private markets, hedge funds and alternatives – and make it our job to assess and access their Best-in-Class funds, and advise clients on how to invest in these funds to reach their goals.</div>
<div>Our mission is clear: help people invest better so they can live easier today, and better tomorrow.</div>
<div>The team has deep domain knowledge in finance and technology, bringing together decades of experience from various banks and tech companies. We treasure our diversity in background and experience, and we look for people who share these beliefs in our mission.</div>
<h3>Role &amp; Responsibilities</h3>
<ul>
<li>Client-centric: You will be supporting the front lines, enabling our client operations team communicate better with prospective and current clients, and delivering the highest level of client experience via multiple channels including phone, email, Zoom</li>
<li>Coordinate with internal stakeholders and play a key role in answering operational or administrative client servicing queries, and helping clients with various questions on our tools and on platform issues that may arise</li>
<li>Create automations for customer services and communication processes</li>
<li>Share the voice of the client to the broader company; collaborate with internal teams including Product Operations and Investment Office to improve client experience, operational processes, and work on new product/investment initiatives</li>
<li>Identify customer behaviour and map recurring issues along the customer journey to improve customer engagement and retention</li>
<li>Roles and responsibilities may change from time to time along with the company’s operational processes and strategic direction</li>
</ul>
<h3>Skills Required</h3>
<ul>
<li>Bachelor’s degree required</li>
<li>Open to fresh graduates</li>
<li>Previous experience in Customer Service or Operations in the Financial Services/ Fintech industry is preferred.</li>
<li>Candidates must be able to legally work in Singapore. No work visa sponsorship will be provided.</li>
<li>Professional working proficiency in Mandarin and/or Cantonese a plus.</li>
<li>Demonstrated interest in and knowledge of fintech or financial service spaces.</li>
<li>Strong communication and interpersonal skills and positive attitude. You will interact with both internal and external stakeholders each day via different channels (phone, email, chat).</li>
<li>Strong emphasis on being organized, adaptable and having great attention to detail. You will face new challenges on a daily basis, and we want to hire someone who has the intellect and drive to work through and adapt to changes.</li>
<li>Being a team player is key. We are a small but growing team, and we believe in building an environment that fosters a sense of belonging for all of our employees</li>
<li>Creative and customer focused. We are looking for someone that considers problems from a customer’s perspective while being pragmatic and solution oriented.</li>
<li>Passionate and excited about wanting to build an innovative financial services company!</li>
</ul>
<h3>Our Investors, recognition, licensing</h3>
<div>Founded in 2017, Endowus has raised a total of over US$130 million in funding from investors including UBS, EDBI, Prosus Ventures, Lightspeed Venture Partners, Citi Ventures, MUFG Innovation Partners, Singtel Innov8, Samsung Ventures, SBVA, Illuminate Financial, OSK Ventures, Z Venture Capital, and ACF - a joint venture between JLIN LLC and The Wells Investments. Endowus also has some of the largest billionaire family offices in Asia, as well as the founders and employees of Endowus.</div>
<div>Endowus continues to push the boundaries on innovation and democratising access, as it partners with 1000+ global fund managers across public markets, private markets, hedge funds and alternatives to provide world-class solutions to its clients at a fair and transparent cost, delivered through Endowus’ fee-only business model. Endowus Private Wealth clients have access to a comprehensive range of expertly curated strategies in private markets and alternatives from firms such as EQT, Carlyle, Partners Group, KKR, Ares, Brookfield Oaktree, HarbourVest Partners, Millennium, Point72, Balyasny, Brevan Howard, Bridgewater, Schonfeld, Hudson Bay, LMR, AQR and more.</div>
<div>Endowus’ leadership and growth have been recognised by the industry and it has attained numerous awards including CNBC’s World’s Top FinTech Companies 2025. The firm was also ranked 45th on The Financial Times’ High-Growth Companies Asia Pacific 2025. It was also the leading WealthTech provider on the Fortune Fintech Innovators Asia 2024 list, among 60 transformative firms in the region. Endowus was also named as part of the World Economic Forum’s (WEF) Technology Pioneers 2023 and continues to serve as a Global Innovator within the community. The leadership sits on both the Longevity and Retail Investor steering committees.</div>
<div>The Endowus platform also secured several industry awards, including Asia’s Best Digital Wealth Management and Hong Kong’s Best FinTech Innovation in Asset Management (Asia Asset Management’s Best of the Best Awards 2025). Other regional accolades include Singapore’s Best Digital Wealth Management Experience (The Asset Triple A Digital Awards 2025), Best Digital Upgrade for enhancements made on the Endowus app (The Asset Triple A Digital Awards 2024), and Best WealthTech Solution 2023 (Asian Private Banker 9th Technology Awards).</div>
<div>The Endowus Group comprises Endowus' licensed companies in Hong Kong and Singapore, as well as Hong Kong-based multi-family office Carret Private. Endowus Group serves over a hundred thousand clients with content, advice and access. With group assets of over US$10 billion, it is one of the largest independent wealth managers in Asia. From a combination of providing 100% trailer fee rebates as direct cashback to clients, and fund fee savings from access to institutional share classes and exclusive funds, Endowus is estimated to help its clients save more than US$50 million in fees per year.</div>
</div></body></html>

Customer Service Analyst

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<h3>The Opportunity: Build the future of Wealth</h3>
<div>In a fintech world obsessed with gamification and speculative betting, Endowus stands apart. We aren't here to build another trading app; we are building the financial infrastructure to help people achieve long-term life goals - retirement, education, and financial freedom.</div>
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<div><strong>Headquartered in Singapore, we are the largest independent digital wealth platform in Asia.</strong> However, we are not a one-trick robo-advisor. We are a full-suite wealth platform spanning public equities, fixed income, private markets, and hedge funds. We provide clients with customized exposure—global, regional, or sectoral—across all their wealth (from liquid cash to pension savings) and for all their needs (from short-term cash management to long-term retirement planning).</div>
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<div>Just six years after launch, we manage over <strong>US$10 Billion (~₹90,000 Crore)</strong> in assets for more than a quarter-million clients across Singapore and Hong Kong. We are a Series B company backed by global giants (<strong>Lightspeed, Illuminate, Prosus, EDBI, UBS</strong>), with ambitions to cover the entire region.</div>
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<div><strong>This is not an 'offshore' support role.</strong> Our India team is a <strong>core product hub</strong>, operating on parity with our Singapore HQ. Engineers here drive end-to-end ownership of platform innovation. You won't just be testing code; you will be engineering the safety nets that allow us to move fast without breaking trust.</div>
<h3>The Role: Engineering Confidence</h3>
<div>Most companies treat QA as a final checkpoint. We treat it as an engineering discipline.</div>
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<div>Our clients trust us with their life savings. "Move fast and break things" is not an option here. What we need is "Move fast and prove it's safe."</div>
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<div>Here’s what you can look forward to in this role.</div>
<ul>
<li><strong>Engineer the Safety Net:</strong> You will build and maintain scalable automation scripts that cover the entire stack - from Backend APIs (Scala/Akka) to Web (React) and Mobile (Flutter). You ensure our regression tests are reliable and fast.</li>
<li><strong>Shift Quality Left:</strong> You will collaborate with Product Managers and Developers before a line of code is written. You will review requirements for testability and ensure edge cases are caught during the design phase.</li>
<li><strong>Pragmatic Quality:</strong> While automation is our north star, we value thoughtful test planning and the human eye. You are willing to roll up your sleeves and perform manual exploratory testing because you know when to automate and when to test/investigate manually.</li>
<li><strong>Drive CI/CD Velocity:</strong> You will integrate your tests into our CI/CD pipelines. You ensure that our feedback loops are fast so developers can fix issues immediately.</li>
<li><strong>Guardian of the Client Experience:</strong> You will look beyond functional correctness. You will simulate real-world client behaviors to catch usability friction, performance lags, and data inconsistencies that automated checks might miss.</li>
</ul>
<h3>Our Tech Stack</h3>
<ul>
<li><strong>Web Automation:</strong> We use <strong>Playwright </strong>for high-speed, reliable end-to-end testing of our React applications.</li>
<li><strong>Backend Automation:</strong> We use <strong>Cucumber-Scala</strong> to test our distributed microservices (Scala/Akka) and ensure our domain logic holds up under pressure.</li>
<li><strong>Mobile Automation:</strong> We leverage <strong>Maestro E2E</strong> and flutter tests for our Dart/Flutter mobile apps.</li>
<li><strong>Ops:</strong> We are 100% cloud-native (AWS) and rely heavily on <strong>CI/CD</strong> to run your tests on every commit.</li>
</ul>
<div><strong>Want to look under the hood?</strong> Read how we solve testing challenges on our Engineering Blog at <a href="https://tech.endowus.com/">https://tech.endowus.com/</a></div>
<h3>What Success Looks Like</h3>
<ul>
<li><strong>First 30 Days (Immersion):</strong> You understand our domain models and testing infrastructure. You have added a new regression test and performed manual testing for a new feature release.</li>
<li><strong>First 90 Days (Ownership):</strong> You are actively writing automated tests for new features within the sprint. You have built a deep understanding of many domain flows and have plugged several gaps in our current test coverage.</li>
<li><strong>First 6 Months (Impact): </strong>You now own the test planning &amp; execution for major new initiatives and are actively elevating the quality of our platform with a “founder mentality”.</li>
</ul>
<h3>What You Bring (Requirements)</h3>
<div>We care more about your engineering intuition than your ability to memorize APIs. However, this role requires a specific baseline:</div>
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<div><strong>Must-Haves:</strong></div>
<ul>
<li><strong>4+ Years of Test Engineering:</strong> You have solid experience in automation. You are comfortable writing code to test code, but you also respect the value of manual validation.</li>
<li><strong>Strong Coding Fundamentals: </strong>You are proficient in at least one major language (Java, Scala, TypeScript, or Python). You can read developer code to understand where a bug might be hiding.</li>
<li><strong>Automation Framework Competence: </strong>You have experience using and extending frameworks like <strong>Playwright, Cypress, or Selenium</strong>. You can write stable, maintainable scripts.</li>
<li><strong>API Testing DNA: </strong>You are comfortable testing microservices. You understand REST, JSON, and how to query a database (SQL) to verify test states.</li>
<li><strong>Collaborative Mindset:</strong> You don't wait for a "hand-off." You actively ask developers and PMs questions about implementation details to plan your tests better</li>
</ul>
<div><strong>Nice-to-Haves:</strong></div>
<ul>
<li><strong>Mobile Automation:</strong> Experience testing Flutter or native apps using Appium or Maestro.</li>
<li><strong>Performance Testing:</strong> Experience with K6, Gatling, or JMeter.</li>
<li><strong>FinTech Domain:</strong> You understand financial concepts, ledgers, or high-security environments</li>
</ul>
<h3>Why Endowus?</h3>
<ul>
<li><strong>Modern Stack, Serious Business:</strong> You get to apply modern automation tools to mission-critical financial infrastructure. You get the intellectual depth of a top-tier private bank with the agility of a startup.</li>
<li><strong>World-Class Engineering Talent:</strong> You will work with colleagues from top product companies like Amazon, Google, Swiggy, Flipkart, Grab, and Meta. We bring together strong fintech DNA with the best of agile startup culture.</li>
<li><strong>Career Growth with Upside:</strong> We manage massive AUA ($10 billion and growing) with a lean, high-talent team &nbsp;(~85 in product engineering). This means high visibility, high impact, and significant ESOP upside in a company that is defining the category.</li>
<li><strong>Leadership Pedigree:</strong> Our leadership team brings experience from Morgan Stanley, Goldman Sachs, UBS, McKinsey, Bloomberg, Amazon, Alibaba, Grab, Shopee, Salesforce, and more.</li>
</ul>
<h3>Why NOT Endowus?</h3>
<div>We want you to thrive here, which means we must be honest about the environment.</div>
<ul>
<li><strong>You prefer 100% Automation:</strong> If you thrive best when writing code all day and prefer to minimize manual exploration with the product or learning the domain inside-out, our hybrid approach might not suit you.</li>
<li><strong>You prefer a Centralized QA Structure:</strong> If you prefer working in a dedicated QA team with clear hand-offs from developers, you might find our cross-functional team structure (Backend + Frontend + QA + PM + Design) challenging.</li>
<li><strong>You prefer executing over planning:</strong> If you do your best work when given a pre-written test plan to execute step-by-step, this role might be too broad. We need engineers who can look at a feature spec and derive the test strategy themselves.</li>
<li><strong>You want 100% Remote:</strong> We work in the office at least 3 days a week because we believe in the serendipity of in-person collaboration</li>
</ul>
<h3>The Interview Process</h3>
<div>We respect your time and aim to be thorough yet efficient.</div>
<ul>
<li>Recruiter Screen (30 min): Quick alignment on role, stack, and mission.</li>
<li>Online Coding Assessment (90 min): A hands-on coding challenge to assess your coding and scripting fundamentals along with Test planning</li>
<li>Technical Deep Dive (90 min): Live coding and discussion. We focus on automation logic, framework usage, and how you approach manual vs. automated scenarios.</li>
<li>System Design (60 min): We talk about test strategies for distributed systems, API testing, and data management.</li>
<li>Culture &amp; Values (60 min): Meeting with Leadership to ensure we are a match.</li>
</ul>
<h3>Ready to build the future of Wealth?&nbsp;</h3>
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